An organization's delivery policy is a set of guidelines that specifies how goods and services will be provided to clients.
This policy describes the steps for placing orders, sending packages, processing refunds, and more.
Additionally, it specifies the allowed payment options and how clients should be updated on deliveries that have been made.
It also includes recommendations for resolving any disagreements or grievances that might surface during the delivery process.
By giving customers precise information and expectations about their orders, a delivery policy seeks to guarantee customer satisfaction.