Refund policy

Since the Website offers non-tangible, irrevocable goods we do not provide refunds after the product is purchased, which you acknowledge prior to purchasing any product on the Website. Please make sure that you’ve carefully read service description before making a purchase.

Physical Items, Digital Items & Services

For Services, I offer a 50% pay before work begins and 50% after work is completed (before items are delivered). If you are unhappy with your services, you will not have to pay the remaining half of the service charge. But, you surrender any of the work that has thus far taken place as well.

For Physical Items, I only give refunds if my item arrives broken, not usable or damaged and the request needs to come within 3 days of product arrival. If you are rough with an item and it brakes, I do not give refunds for said items. Most of my work in delicate and breakable, how you treat it depends greatly on how it lasts. Therefore I cannot give refunds on items you have had and I don't know how they've been treated. (If you're magnetic item looses it's magnets after rough treatment - I do sell adjustment kits in my shop for fixing yourself.)

Digital Downloads are a pay now and download. So, I am unable to give any type of refund on these as you already have them download. Please read carefully on the items listing description so you know if you can use it upon purchase. This part is your responsibility and once download is complete the purchase is permanent & no refunds can be given.

Contacting us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:

https://www.nonnaiandd.com/contact
shawnastobaugh@nonnaiandd.com
1508 NE Craigievar Dr Blue Springs, MO 64014

This document was last updated on January 25, 2024