Our policy is valid for a period of 7 calendar days from the date of the purchase. If you are not satisfied with the service for any reason you can ask for a refund. If the period of 7 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.
The following criteria must be met to qualify for a refund:
- Customer's account must be in good standing
- Service must not be used
If the conditions listed above are not met, we reserve the right not to issue a refund.
Phoenix FX Refund policy
Once Phoenix has been activated on a broker account, you no longer qualify for a refund. Unused accounts or accidental purchases may be refunded by Skydeck, pending a review. Please contact Skydesk support for any inquiries for refunds or incorrect charges.
Due to the nature of customized products, we do not offer a return on orders placed. Defective products will be handled by our manufacturer and maybe exchanged under there policy.
For more assistance, please feel free to contact our support.
If you have any questions about our refund policy, please contact us.
This document was last updated on April 18, 2019