Refund policy

Our policy is valid for a period of 7 calendar days from the date of the purchase. If you are not satisfied with the service for any reason you can ask for a refund. If the period of 7 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

  • Customer’s account must be in good standing
  • Service must not be used

If the conditions listed above are not met, we reserve the right not to issue a refund.

Phoenix FX Refund policy

Once Phoenix has been activated on a broker account, you no longer qualify for a refund. Unused accounts or accidental purchases may be refunded by Skydeck, pending a review. Please contact Skydesk support for any inquiries for refunds or incorrect charges.

Online Shop

Due to the nature of customized products, we do not offer a return on orders placed. Defective products will be handled by our manufacturer and maybe exchanged under there policy.
For more assistance, please feel free to contact our support.

Contacting us

If you have any questions, concerns, or complaints regarding this refund policy, please contact us.

This document was last updated on April 18, 2019