Terms and conditions

These terms and conditions ("Agreement") sets forth the general terms and conditions of your use of the steadfastsocialmedia.com website ("Website" or "Service") and any of its related products and services (collectively, "Services"). This Agreement is legally binding between you ("User", "you" or "your") and Steadfast Social Media LLC ("Steadfast Social Media LLC", "we", "us" or "our"). By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms "User", "you" or "your" shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and may not access and use the Website and Services. You acknowledge that this Agreement is a contract between you and Steadfast Social Media LLC, even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.

Billing and payments

You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. If auto-renewal is enabled for the Services you have subscribed for, you will be charged automatically in accordance with the term you selected. Sensitive and private data exchange happens over a SSL secured communication channel and is encrypted and protected with digital signatures, and the Website and Services are also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users. Scans for malware are performed on a regular basis for additional security and protection. If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification, and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to change products and product pricing at any time. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

Accuracy of information

Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or Services is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or Services has been modified or updated.

Links to other resources

Although the Website and Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Website and Services. Your linking to any other off-site resources is at your own risk.

Current Digital Goods

We provide 15, 30 or 60 posts of custom, handcrafted social media content for the following social media platforms (Facebook, Twitter, LinkedIn and Instagram). The content we create for your client is time-sensitive and specifically tailored for them, largely based on the information provided in the questionnaire form sent after payment has been received. It is critical that the information provided is accurate and complete, as the content we create will largely be based upon that. Renewal orders for that client are generally easier, but any additional information must be provided in advance for the next upcoming order as we create content in advance of any specific events, announcements and/or holidays. A good rule of thumb is to plan future content ideas/promotions at least 30 days into the future.

Expected Delivery Dates And Delays

Single orders can be expected to be delivered in 3-5 business days. Typical bulk orders can expect to be delivered in 5-7 business days. In the event there are unexpected delays, the deadline may flex 2-7+ additional business days but we will inform you via email regarding your expected deadline/delivery date as soon as we can.

Edit/Approval Process

Once the content has been completed, it will be emailed to you for any edit requests and/or approval. As this is a time-sensitive order, you or your client will have two (2) full business days from the date of delivery to reply with any edit requests or final approval. After that deadline has passed, the content sent in that delivery will be marked as approved. Once approved, that content will be closed to further edits without additional charges. Please look at every post and ensure it meets your expectations. Each client order is allowed up to 2 rounds of edits, free of charge, but with the understanding that each round may have a delay of 1-3 additional business days. Additional rounds of edits requested after that will be charged at $20 each round to your account. Outside of spelling or grammatical errors, which we will do our best to prevent, we will fix at no additional cost in the event we miss it during internal proofing.

Once final approval is given by you or your client, the order moves to scheduling (if chosen for your order). Once approved, your order is complete. If for any reason a completed order needs to be reopened, an additional fee of $50 will be charged to your account.

Fees will be determined and assessed on a per order basis.

(Clause updated on 2/13/2020)

Scheduling Agreement

In the cases where we will schedule the approved content, you agree to provide us with login details to the social media management platform you use and ensure that all client accounts are properly connected prior to scheduling. Steadfast Social Media will not be held responsible for delays caused by failure to provide login details or failure to connect associated client accounts prior to scheduling.

Addendums

Should you require additional work outside the services described in this agreement, an addendum will be created and signed by both parties, to be attached to the end of this agreement detailing the additional work, time and cost.

Length of Agreement

This agreement applies to each order that you place with us, whether single or renewing on a monthly basis. If you would like to terminate your agreement with us, just let us know via email or pause any renewals with us.

Client Confidentiality

The content we create for you will remain confidential and will not be shared by us for any reason, including promotional purposes, unless given prior written or verbal consent.

Non-Disclosure Agreement

Both parties agree that any and all information (unless generally known or publicly available) shared during the course of this agreement, whether written or oral; including personal and company/client information, processes, pricing, systems and team member details are confidential and will not be shared in public or to partners, affiliates and potential customers of either party without prior written agreement. Both parties will not solicit any clients, partners, team members, affiliates or potential customers of the other party, for any reason while the agreement is active.

Refund Policy

The 14 Day Money Back Guarantee covers the first fourteen days after the date of your first purchase with us. If for any reason you or your client are unhappy with our work and would like to request a refund, contact us via the methods we have available and someone will handle your refund request promptly. Additional orders/invoices and renewal orders after that date are final, no refunds will be issued.

Limitation of liability

To the fullest extent permitted by applicable law, in no event will Steadfast Social Media LLC, its affiliates, directors, officers, employees, agents, suppliers or licensors be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if the liable party has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Steadfast Social Media LLC and its affiliates, officers, employees, agents, suppliers and licensors relating to the services will be limited to an amount greater of one dollar or any amounts actually paid in cash by you to Steadfast Social Media LLC for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.

Indemnification

You agree to indemnify and hold Steadfast Social Media LLC and its affiliates, directors, officers, employees, agents, suppliers and licensors harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys' fees, incurred in connection with or arising from any third party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Website and Services or any willful misconduct on your part.

Severability

All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.

Dispute resolution

The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of Wisconsin, United States without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of United States. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in Wisconsin, United States, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

Changes and amendments

We reserve the right to modify this Agreement or its terms relating to the Website and Services at any time, effective upon posting of an updated version of this Agreement on the Website. When we do, we will revise the updated date at the bottom of this page. Continued use of the Website and Services after any such changes shall constitute your consent to such changes.

Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website and Services.

Contacting us

If you would like to contact us to understand more about this Agreement or wish to contact us concerning any matter relating to it, you may do so via the contact form or send an email to taylor@steadfastsocialmedia.com

This document was last updated on November 11, 2019