Refund policy

We’re so convinced you’ll absolutely love our products, that we’re willing to offer a 7 day risk free money back guarantee. If you receive your order and are not satisfied for any reason you can return the product for a refund within 7 days of making a purchase.

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.

Sale and clearance items

Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.

Shipping items

In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.

Returns can be mailed to: If a customers has returns and or exchanges they are to send them direct to the vendor this will be arranged by Drop in2 NZ admin. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Refund and Returns Policy

Refund

If any there are any requests for exchange or refunds of any items purchased through Drop in2 NZ please contact us within 7 days from receiving the product, a Purchase Return Number (PRN) is needed before this can be processed.

You can contact us at admin@dropin2nz.co.nz regarding any exchange or refunds but they will not be accepted without a PRN.

The vendor relating to the product being returned will be notified from Drop in2 NZ admin of any correspondence from customers regarding refunds.
If this should occur the vendor will then take full responsibility of this matter.

If a customer has any refunds and or returns they will be referred to the vendor who will then take responsibility of their issues.

If a product has a minor fault, the vendor can choose to repair the item, replace it, or refund your money, if the fault is major, it’s your choice whether you opt for a replacement or refund.
A major fault means a reasonable consumer wouldn't have bought the product if they'd known about the problem.

Returns

If any there are any requests for returns of any items purchased through Drop in2 NZ please contact us within 7 days from receiving the product, a Purchase Return Number (PRN) is needed before this can be processed.

You can contact us at admin@dropin2nz.co.nz regarding any returns but they will not be accepted without a PRN.

The vendor relating to the product being returned will be notified from Drop in2 NZ admin of any correspondence from customers regarding refunds and returns. If this should occur the vendor will then take full responsibility of this matter.

If a customer has any returns they will be referred to the vendor who will then take responsibility of their issues.

If a product has a minor fault, the vendor can choose to repair the item, replace it, or refund your money, if the fault is major, it’s your choice whether you opt for a replacement or refund. A major fault means a reasonable consumer wouldn't have bought the product if they'd known about the problem.

Contacting us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:

https://dropin2nz.co.nz/contact-us
admin@dropin2nz.co.nz

This document was last updated on January 25, 2024