Terms and conditions

These terms and conditions ("Agreement") sets forth the general terms and conditions of your use of the bayleafhonours.co.uk website ("Website" or "Service") and any of its related products and services (collectively, "Services"). This Agreement is legally binding between you ("User", "you" or "your") and Sage Leaf Ltd ("Sage Leaf Ltd", "we", "us" or "our"). By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms "User", "you" or "your" shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and may not access and use the Website and Services. You acknowledge that this Agreement is a contract between you and Sage Leaf Ltd, even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.

Accounts and membership

If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you may sign in and start using the Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.

Billing and payments

You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. Sensitive and private data exchange happens over a SSL secured communication channel and is encrypted and protected with digital signatures, and the Website and Services are also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users. Scans for malware are performed on a regular basis for additional security and protection. If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification, and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

Accuracy of information

Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, availability, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or Services is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or Services has been modified or updated.

Links to other resources

Although the Website and Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Website and Services. Your linking to any other off-site resources is at your own risk.

Guarantee

Sage Leaf Ltd do not guarantee the success of any application for honours, awards, peerage or any other service provided through the site. We will make best efforts, in conjunction with the customer and/or applicant, to provide an application which meets the required criteria for success. Under no circumstances will any refund be granted for rejection or unsuccessful applications.

In the case that once an order has been placed, if both parties agree that the likelihood of success is low due to new information being made available that was not available prior to order placement, then the application will not be made and a refund of 50% will be provided.

Payment Plans

In the case that the client chooses to pay by installment plan, we retain the right to retain (without sharing) the log-in credentials for the online submission system until final payment has been received. Should the payment plan be cancelled, delayed without explanation or otherwise terminated prior to completion of the payment plan, we reserve the right to withdraw the nomination without notice. In this instance, no refund will be made.

"No Risk" Packages

In the event that the Client opts to pay the stated premium for a "No Risk" package, Bayleaf commits to submit an initial nomination in line with normal terms and conditions. Should that initial nomination be deemed unsuccessful after a minimum of 42 months from submission, the Client is required to make contact with Bayleaf to initiate a second nomination to be updated and submitted without additional charge at a time of mutual agreement. (Should such agreement not be reached, the 2nd submission must be made within 24 months of the Client initiated contact.)

In the event that the second nomination is deemed unsuccessful after a minimum of 42 months from the second submission, the Client is entitled to a full refund and must contact Bayleaf to seek such refund which will be provided within 60 days of request. (For the avoidance of doubt - the refund may take place between 7 and 9 years after the initial placement of the order.)

For this refund to be valid, the Client must commit that activity which is considered a key part of the nomination is continued between the first and second nominations to allow the second nomination to contain greater scope and depth than the initial nomination. If no such activity has continued and no further scope exists for a substantively extended second nomination, Bayleaf reserves the right to terminate the agreement (ie not submit a 2nd nomination) with a 50% refund of the entire fee.

For clarity, the definition of "unsuccessful" in this clause refers to the absence of any notification of any of the Honours covered by the single application process ie BEM, MBE, OBE, CBE or KBE, or any alternative award awarded by the Government at that time. No refunds will be provided if the client feels that the awarded honour is not of the expected level. Similarly, no subsequent application will be made to apply for a more senior honour under this service.

In the event that Bayleaf Honours receives information or has reason to believe that the initial nomination was rejected for grounds other than the merits of the activity itself ie for reasons of unsatisfactory background checks which would not materially change for a second nomination, Bayleaf reserve the right to decline to continue with the second nomination and refund 50% of the fee without disclosure of the information received.

We reserve the right to not offer this package to any individual client based on our assessment of circumstances without disclosing reasons at any point in the process. If payment has been made, we reserve the right to refund the fee and cancel the order without notice or reason.

Timescales for Submission

Any estimation given on timescale for submission is for indication purposes only. We commit to submit applications in a reasonable time and make best efforts to collect letters of support or other supporting material in a timely manner. In the event that clients to not submit required information in a timely manner, or supporters do not submit letters as agreed, or any other delay outside the influence of Bayleaf, we will not accept any request for compensation or refund.

Changes and amendments

We reserve the right to modify this Agreement or its terms relating to the Website and Services at any time, effective upon posting of an updated version of this Agreement on the Website. When we do, we will revise the updated date at the bottom of this page. Continued use of the Website and Services after any such changes shall constitute your consent to such changes.

Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website and Services.

Contacting us

If you would like to contact us to understand more about this Agreement or wish to contact us concerning any matter relating to it, you may do so via the contact form

This document was last updated on May 21, 2020