Refund policy

Our policy is valid for a period of 30 calendar days from the date of the purchase. If you are not satisfied with the product, you can ask for a refund. If the period of 30 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

  • Customer’s account must be in good standing
  • Product must not be downloaded
  • Product must not be installed or activated
  • Product must be deleted
  • Product is incompatible
  • Product malfunctions or doesn’t work as described

If the conditions listed above are not met, we reserve the right not to issue a refund. It’s important to keep in mind that there is often a difference between a product that is broken and a situation where you are receiving an error message. Error messages could be related to an incorrect setup, configuration or software and as a result the product is not working.

Contacting us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:

refunds@phlokk.com

This document was last updated on June 19, 2021